Building for breakthroughs: The leadership of innovation in UK retail

Retailers have three levers of innovation: products, service, and ways of working.

May 03, 2012

Retailers have three levers of innovation: products, service, and ways of working. With traditional retailing upended, companies today must push all three simultaneously. But to do so, they must dedicate talent and resources to creating the new and different. Multi-channel is the focus of much innovation, and will likely produce the sector’s next chief executives.

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