Focus on the human to give great feedback

Lesley Uren -Let’s Talk

My name is Lesley Uren. I'm a senior client partner with Korn Ferry.

How do you manage performance?

An increasing source of frustration for many organizations like yours that have been grappling with this for some time and it's the question of how do you manage performance and manage it well in organizations?

Courage sits at the heart of the ability to give great feedback.

When we start to look at things like how do you give great feedback to people, courage sits at the heart of the ability to give great feedback, and we know that great feedback drives great performance in organizations. Without that, you can't drive performance.

Along with courage, we see other characteristics like humility, like empathy, self-awareness, the ability to really be credible in the way that you give feedback to someone because of the experience that you have, but courage still sits at the heart of that, and if you don't have the courage to talk to someone about their skills, their energy, what they can bring to a task, how they're handling that task, then the ability that you have as a leader to really drive performance starts to fall over.

Put the human at the center.

The work I think the leaders like yourself have to do these days is to really start to put the human, the person, at the center of how you lead as a leader.