Technical Requirements for Participant Computers: CLA

 

Effective date: August 2nd, 2023

Desktop Minimum Requirements - Hardware

  • ProcessorWindows:1.4 GHz Intel® Pentium® 4 or higher (or equivalent) Mac OS: 1.83 GHz Intel® CoreDuo or higher  
  • Network Connection: An active internet connection is required at all times.

Desktop Minimum Requirements - Software

Operating System:

  • Windows® version  7 or above 
  • Mac OS X version 10.10 or above  

Web Browser (Windows):

  • Google Chrome (current and previous major versions) (Recommended)
  • Mozilla Firefox (current and previous major versions)
  • Microsoft Edge (current and previous major versions)

Web Browser (MacOS):

  • Google Chrome (current and previous major versions) (Recommended)
  • Mozilla Firefox (current and previous major versions)
  • Safari (current and previous major versions)

NOTE: For all desktop browsers, JavaScript and cookies must be enabled.

Network Requirements

Domains and Hostnames

Please whitelist the following domains or subdomains:

  • *.kfadvance.com (client.kfadvance.com, coach.kfadvance.com, api.kfadvance.com, admin.kfadvance.com)
  • *.kfadvance.eu (client.kfadvance.eu, coach.kfadvance.eu, api.kfadvance.eu, admin.kfadvance.eu)
  • surveys.kornferry.com
  • learn.kornferry.com
  • products.kornferry.com
  • Should the above still not be sufficient, an extensive list of domains and hostnames is
  • provided here.

Email addresses

The following email addresses should be whitelisted or added to a ‘trusted’ list:

  • advance@kornferry.com via amazonses.com
  • CLAassessment@kornferry.com via amazonses.com

NOTE: All emails delivered via AWS now contain a DKIM signature. Filter whitelisted email to only deliver messages containing a DKIM signature of: d=kornferry.com. This will ensure the email received is from Korn Ferry.

Troubleshooting

Use our self-help tools, or submit a Support Request.

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Documentation

Technical documentation and requirements for Korn Ferry eLearning and assessment products.

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Contact Us

For assistance with technical issues please contact the Client Technology Services support team:

Email: cts-support@kornferry.com

Phone: 1-800-969-9646 (International: 1-415-277-8280)

Support is available 24x7, except on company holidays.