Predeployment Technical Readiness

 

Predeployment Technical Readiness Information for Client It - Courses, Tools, and Instant Advice

The following information is for Client IT to help conduct Technology Readiness and Connectivty Testing. In most cases, end users can safely ignore this information.

effective date:  18 January 2018

Email filters

To guarantee that email invitations and reminders to participants are not caught in your spam/junk email  filters, it may be necessary to whilelist our SMTP server IP:

216.206.179.244 (mailer.pdininthhouse.com)

173.252.164.77 / 78 (mailer.kornferry.com) - effective February 11th, 2017

Alternatively, you can whitelist all emails from the following domains:

@pdininthhouse.com

@pdinh.com

@kornferry.com

Firewall and security

For the courses and tools to function correctly, all of the following requirements must be met:

Active content (HTML files with <EMBED> and <OBJECT> tags) must be allowed.

Communication across the following ports must be allowed:  HTTP (Port 80) and HTTPS (Port 443)

Network traffic to and from the following sites must be allowed:

assets.kornferry.com (palmscdn.azureedge.net)

app.ninthhouse.net  216.206.179.240

www.ninthhouse.net  216.206.179.239 

For Leader as Coach & Interactive Tools only, traffic must also be allowed to and from the following:

www.ninthhouse.net  216.206.179.239

Depending on your configuration, it may be necessary to create proxy exceptions or whitelist entries to insure that the above requirements are met.

Pop-up blockers

For Tools and Instant Advice::

Most pop-up blocking software will NOT interfere with the successful use of these offerings.  However, should pop-up blocker interfere with the offering, please add app.ninthhouse.net to the pop-up blocker exception list.  Alternatively, before starting an offering, you may instruct participants to disable all pop-up blockers on their computer.

For Ninth House Courses:

Korn Ferry uses pop-up windows to track course progress in most courses. Pop-up blocking software will prevent most course tracking from functioning properly, so pop-up blockers should be disabled or excepted as explained above before participants begin working in a Ninth House course.

EXCEPTIONS: Some courses do not require pop-up windows for course tracking. You can ignore these warnings about pop-up blockers if the ONLY courses your participants will be using are:

Getting Things Done: Mastering Workflow Interactive

Impact Without Authority

Situational Leadership® II: Learn the Model

Situational Leadership® II: Fool's Gold I

Situational Leadership® II: Fool's Gold II

Troubleshooting

Use our self-help tools, or submit a Support Request.

LEARN MORE

 

Documentation

Technical documentation and requirements for Korn Ferry eLearning and assessment products.

LEARN MORE

Contact Us

For assistance with technical issues please contact the Client Technology Services support team:

Email: cts-support@kornferry.com

Phone: 1-800-969-9646 (International: 1-415-277-8280)

Support is available 24x7, except on company holidays.