As transportation costs continue to rise, companies find themselves passing on record fees for simple deliveries. Managing customer satisfaction has become a whole new challenge.

Once quietly used by airlines, “dynamic” pricing has become a controversial tool for retailers and restaurants.

Amid an 80% surge in retail store closures, what’s the magic touch for brick-and-mortar?

As holiday gift season approaches, there’s an unexpected group who have become high rollers. But from a business leader’s standpoint, they are the most challenging group to attract.

More workers are reaching into retirement savings to cover expenses: “It’s a big red flag.”

A recent survey reported that 3 in 4 managers find Gen Z difficult to work with. But experts say there may be plenty of blame to pass around in this generational impasse.

Close the office? Send a text? Organizations that need to shed employees are trying to balance efficiency and dignity.

Firms are discovering an unexpected headache: not all customers are thrilled when prices drop.

Retailers are feeling the national labor shortage at the worst time. But are there some solutions for both the short and long term?

As holiday shopping season begins, companies are dipping into resell services.

Rising crime is forcing some retailers to take the unprecedented step of closing locations. Are there other options?

A “risky” move—taller, thinner packaging—has paid off for beverage firms, and leaders are wondering why.

How a commitment to diversity—and some job shortages—have led to a higher tolerance for showing tattoos on the job.

Loss leaders are gaining steam as inflation continues to rise.

Some firms are suddenly stuck with billions of dollars’ worth of goods they can’t sell—yet another lesson for corporate leaders on the challenge of anticipating demand.

As prices jump yet again, companies feel around for the tipping point.

Marketers across a variety of industries must adjust to a spate of Big Tech changes to shield consumers’ personal information.

Firms are under purpose-movement pressure to limit the impact of today’s record inflation on customers and employees alike. But how creative can you get?

Most firms feel ready to deal with fallout from the new variant, but experts worry it may expose cracks in their strategies.

The usual staple of holiday shopping has changed dramatically since the pandemic. Will that be costly?

Many firms are taking a pass-it-along approach to rising prices … and then crossing their fingers.

As scarcity grips the markets, executives are learning to get comfortable with their second, third, and—dare we say it—fourth choices.

Statistics show consumers have accepted living with even alarming rates of COVID. How should business leaders respond?

In a bid to fight inflation, more firms are turning to computerized pricing. Will it affect customer loyalty?

Workplaces are reopening, but people aren't ready to suit up just yet.

Some companies tell Korn Ferry that 25% or more of their new recruits don’t show up on the first day, and it isn’t just entry-level employees doing it, either. How to exorcise the problem.

US leaders had few qualms paying retail workers and other customer-facing employees to get inoculated. Millions of office dwellers want to know if they’re getting money, too.

Korn Ferry asked leaders what they learned during the pandemic—and what they would have done differently.

Two-thirds of retailers aren’t planning to require employee vaccinations. How will consumers react?

Some key experts are offering new predictions on when the pandemic will end. But which ones should corporate leaders bank their businesses on?

With the government criticized for a bumpy vaccine rollout, retailers will now step in to give the shots. Can they do a better job?

Retailers and logistics firms thought they were ready for an “unprecedented” holiday rush. So why are millions of gifts still not arriving on time?

Companies have had months to prepare, but issues from supply chain breakdowns to high absenteeism remain during the new waves of government lockdowns.

Just as more companies were bringing employees back to the office, they’re now facing looming lockdowns that will upend business plans once more.

Halloween marks the start of a difficult string of year-end holidays—each demanding different approaches under COVID-19.

Korn Ferry surveys the sobering outlook that each sector from finance to tech is facing for 2021. Do any see a fast rebound?

As the year hits its final quarter, something unthinkable is happening—retailers are beginning to feel positive.

Amazon and other retail giants have announced more mass hiring sprees—this time for the holiday season. But how do you navigate operations amid potential COVID surges?

Amazon is reportedly exploring putting warehouses in malls across suburban America. What will its retail neighbors think?

Unemployment is near record-high levels. So why are many people turning down jobs?

Kroger is giving workers the option of a COVID-19 take-home test, as firms jump ahead of some governments in the pandemic battle.

Business owners find themselves forced to interpret—and enforce—face mask guidelines. How to handle customers who refuse.

It made sense at many firms first deemed essential. But now they—and many others—have a thorny issue on their hands.

In this latest earnings period, even some high-demand companies are struggling with the bottom line. Will firms that are reopening face the same?

Business leaders face another knotty problem: How to gauge customer demand as COVID-19 lockdowns lift.

As governments hint at reopening the economy, organizational leaders realize their task ahead is “massively complicated.”

The job market is grim, but there are some pockets of strength. Our look at the opportunities.

Many retailers that are closing stores may not have enough goods to reopen. What steps can ease the double blow?

After a good holiday season, retailers are looking to balance online shopping with in-store convenience.

The retail giant’s latest earnings, along with other retail results, may signal a strong season ahead.

Despite recent slow manufacturing and retail sales data, some leaders are confident consumers will be in a buying mood.

The retailer’s grand plan to go carbon neutral in two decades poses challenges that any firm with big purpose goals may face.

Sotheby’s and Barnes & Noble announce they’re being bought out, and others are thinking about it. Will going private help struggling store owners succeed?

As four big tech firms report their earnings this week, big stakeholders may be more focused on a host of related, delicate issues.

The UK minimum wage is rising, creating yet more challenges for leaders as the push for a “living wage” globally continues.

The retail giant outdoes the industry in the fourth quarter with strong online options.

Concerns about the ad agency model continue to plague the sector, creating challenges for the holding companies in charge.

December sales figures are only coming out this week. What the data shows could impact how retail leaders approach the rest of 2019.

On Black Friday, the official start of holiday shopping, all signs suggest a strong finish to a comeback year for many retailers.

As rivals and broad markets have fallen back, strong leadership has helped Apple shares outperform.

The retailer was as powerful as Amazon was in its day. The lessons its Chapter 11 filing provides for today's leaders.

It already sells stuff like Amazon—now the big retailer wants to produce media programming like its archrival, too.

This week’s economic reports highlight how a low unemployment rate and a record number of job vacancies are driving the number of part-time workers to a 12-year low.

Tariffs have certainly forced organizations into a costly corner. But is now the right time to be raising prices?

Moves by BlackRock, Disney, and Amazon this week show how even leaders in non-price-sensitive industries are getting creative to find the exact amount to charge customers.

Howard Schultz, the legendary Starbucks leader, is leaving. How does any company successfully move forward after its iconic leader departs?

Why this week's unconscious bias training at the coffee chain is just the first step in a much longer journey.

The closing of Starbucks stores for a day is a defining event in the battle against unconscious bias.